Most dealerships are burdened by the paper records sitting in storage facilities or third party record centers. Every month these files are consuming space or costing hard dollars. Retrieving needed files can be cumbersome as well as costly. Why pay to store the paper while having very limited access to the documents?
Inception Technologies has the solution to solve your problems. Our scan team can pick up your sales order and repair orders, digitize them and provide your sales people, service technicians and customer service reps with instant access to your customer records.
Put your repair orders at the fingertips of your customer service representatives. Imagine the customer satisfaction rating your reps will get when they can answer questions instantly or provide copies of the past records while on the phone with the customer. Customer service reps can instantly search based on customer’s VIN number, date of service, repair order number or other criteria to find the documents in question.
Digitize your sales orders and provide your sales reps with the insight into potential leads while being able to respond to their customers while they have them engaged. Eliminating paper files can provide your dealership with several benefits such as: