Business Process Outsourcing (BPO)

What Is BPO?

BPO is “a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.”
– Wikipedia

More and more companies are looking to BPO to drive their growth by streamlining their operations, reducing costs and improving profitability. Some of the other benefits of moving to a BPO model are:

• Expertise – Turning an operation over to an expert can enable it run faster, more smoothly and with less errors than if the company took it on directly
• Cost Flexibility – Rather than investing heavily in technologies and systems which may be outdated quickly and personnel that will need to be retrained, that becomes the burden of the provider; the customer benefits from a “pay as you play” model
• Focus – Companies can provide more resources to focus on their core competencies

Not Just for the Enterprise Anymore

Up until recently, this has been primarily the domain of enterprise class companies that had both the volume of business and cash flow to justify the move to the BPO model. Now nearly all SMB businesses can take advantage of BPO – depending on the process, it is not very different than outsourcing your bookkeeping.

In summary, our Solutions can provide the following benefits:

• Cost – Just as has happened in other areas such as IT, software and hardware, due to changes in technologies, specifically the advent of cloud-based services and improved connectivity, barriers to entry for the adoption BPO in the SMB market continue to fall
• Security – Many companies that have stayed away from BPO and cloud-based models state it is because they are not comfortable with the idea of their data, especially customer data, “floating around the internet”
  • Solutions from enterprise level providers bring far more in terms of resources, expertise, monitoring and technology to the fight than almost any SMB company
  • Most security breaches come from inside the company; external providers have the ability to detect and protect from such intrusions
  • Proactive and continuous virus protection and updates

All the Benefits You’ve Been Searching For

Inception Technologies expertise in document and data capture can deliver numerous advantages to your company through our BPO program.

• End-to-End Solutions –Starting with the mailroom through data and image extraction and delivery
• Variable Cost Structure – Pay only for the services that you need. Minimal investment. Minimal commitment. Lower cost to get in and stay in.
• Kick Off Workflows – Deliver data and documents into systems to kick off specific workflows
• Custom Processes – We design the process to deliver the end product that you need
• Flexible Output Formats – Data designed to be imported into your systems with the least amount of lifting on your end
• Image and Data Extraction to Multiple Systems – Do you want document data to go to your accounting system or other Line of Business applications, while images and data go to your document repository? No problem!
• Design Flexibility – When your process or systems change, we change